|
KMID : 1152720170070010019
|
|
Journal of Korean Academy of Mental Health in Occupational Therapy
2017 Volume.7 No. 1 p.19 ~ p.28
|
|
|
Correlation and Effect of Emotional Labor, Personality Factor and Job Satisfaction of Occupational Therapists
|
|
Lee Hong-Deuk
Gwak So-Hyun
Yoo Yeon-Kyoung
Kim Hee
|
|
|
Abstract
|
|
|
Objective : This study investigates the correlations and effects between emotional labor, personality factors and job satisfaction of occupational therapists.
Methods : The survey was conducted on 167 occupational therapists, recruited by convenient and snowball sampling, and SNS promotion about emotional labor, personality factors, and job satisfaction from May 10th to 26th, 2017. The collected data was analyzed by general characteristics and job characteristics of the participants. ANOVA was used to analyze the differences between emotional labor, personality factors, and job satisfaction based on general characteristics. Pearson Correlation was used to analyze the correlation between variables. Multiple regression analysis was used to examine the effects of emotional labor and personality factors on job satisfaction.
Results : Surface acting of emotional labor did not significantly correlate to job satisfaction. Inverted score of the deep acting was significantly negatively correlated to job satisfaction, and personality factors were significantly positively correlated to job satisfaction. Personality factors influenced job satisfaction.
Conclusions : Personality factors affect job satisfaction, so there is a need for personality education and training for undergraduate students and clinicians. Since deep acting of emotional labor is correlated to job satisfaction, a way to control deep acting should be considered.
|
|
|
KEYWORD
|
|
|
Big 5, Deep acting, Emotional labor, Job satisfaction, Surface acting
|
|
|
FullTexts / Linksout information
|
|
|
|
|
|
Listed journal information
|
|
|
|
|